32274924 ndsm
  Customer Service Associate

Bedrijf: Walters People
Geplaatst op: donderdag 24 oktober 2019
Standplaats: Amsterdam


Functieomschrijving

We are looking for an energetic, motivated person with relevant banking industry or call center experience to join our small, agile, multi skilled team.

Our customers are at the center of everything we do and as a customer service associate, you are on the front line. Every phone call you answer, every message you send is your opportunity to shine. By supporting our customers with a variety of financial services through inbound or outbound calls, you are the voice of the company.

Your day- to-day responsibilities will include:

  • Provide exceptional Customer service by meeting all Customer demands
  • Display positive, professional tone, exhibit empathy when required and provide a comfortable Customer experience
  • Take ownership of Customer concerns and resolve Customer issues at first point of contact
  • Execute outbound calls for sales, verification and compliance purposes



Skills & Requirements

  • Strong focus on the client, always looking for ways to contribute to the improvement of the overall customer experience
  • Complete financial transactions such as assisting with withdrawals and deposits in an accurate and efficient manner
  • Good attention to detail
  • In/out-bound operations center experience
  • Strong time-keeping, planning, delegation and organizational skills
  • Proven ability to maintain operational systems and controls
  • Proven sales and customer service experience, preferably gained from working within retail and business-to-business financial services
  • Flexible approach to work, including a willingness to work regular evenings and occasional weekends
  • Strong interpersonal and communication skills (both Dutch and English written and verbal)
  • Proficient user of Microsoft packages
  • Minimum educational level HBO and/or 5 years' experience in Customer Service, experience in Banking an asset
  • Fluent in Dutch and English (spoken and written)




Job Offer:

  • Fulltime position for 40 hours
  • Working in Amsterdam
  • Salary between 2400 - 2900 gross per month

Are you the Customer Service Associate that I am looking for? Please apply now!